Terms of Service
Last updated: March 1, 2026
1. Acceptance of Terms
By accessing or using the WorkLoom platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. We reserve the right to update these terms at any time, and continued use of the Service after changes constitutes acceptance of the updated terms.
2. Description of Service
WorkLoom provides a Workforce-as-a-Service (WaaS) platform that deploys AI-powered Sales Development Representatives (SDRs). Capabilities include automated prospecting, personalized email outreach, AI-driven phone conversations, meeting scheduling, and lead qualification. Features and availability may vary by plan and are subject to change.
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify WorkLoom immediately of any unauthorized use of your account.
4. Payment Terms
Paid plans are billed on a monthly or annual basis, depending on the subscription selected. All fees are non-refundable except as required by applicable law or as expressly stated in a separate agreement. We reserve the right to change pricing with 30 days prior notice. Failure to pay may result in suspension or termination of your account.
5. Acceptable Use
You agree not to use the Service for sending unsolicited bulk communications (spam), harassing or misleading recipients, or any activity that violates applicable laws or regulations, including CAN-SPAM, GDPR, and CCPA. WorkLoom reserves the right to suspend accounts that violate this policy without prior notice.
6. Intellectual Property
WorkLoom and its licensors retain all rights, title, and interest in and to the platform, including all software, models, algorithms, designs, and documentation. You retain ownership of all data you upload or generate through the Service. WorkLoom does not claim ownership of your content or customer data.
7. Limitation of Liability
To the maximum extent permitted by law, WorkLoom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid to WorkLoom in the twelve months preceding the claim.
8. Termination
Either party may terminate this agreement at any time with 30 days written notice. Upon termination, you may request an export of your data within 30 days. After that period, WorkLoom reserves the right to delete your data. WorkLoom may also terminate or suspend your account immediately for violations of these terms.
9. Contact
For questions about these Terms of Service, please contact us at legal@workloom.com.